| 1. |
How long will it take for me to receive my order?
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| 2. |
What are 100% Angel's shipping charges? |
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Do you ship to other countries, outside the USA?
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| 4. |
What is your exchange and return policy? |
| 5. |
How can I get a custom item made? |
| 6. |
What credit cards to you accept for payment? |
| 7. |
How does Paypal work? |
| 8. |
Do I have to order online? |
| 9. |
How do I know what size to order for my pet? |
| 10. |
Can I get a catalog mailed to me? |
| 11. |
Does 100% Angel sell wholesale? |
| 12. |
Is my privacy protected? |
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| 1. |
How long will it take for me to receive my order? |
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Orders are normally shipped within 3-5 business days from receipt of payment. During peak Holiday seasons, or for custom made items, the shipment time may be increased an additional 3-5 business days, even though we will strive to ship your products sooner. |
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| 2. |
What are 100% Angel’s shipping charges? |
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Shipping and handling charges are based on the amount of your order. Our shopping cart calculates your shipping rate by the amount of your order by a USPS and UPS shipping calculator incorporated into our shopping cart.
100% Angel uses the United States Postal Service, UPS and Fed Ex for all shipping. If you prefer other methods of delivery, please contact us for a quote.
Following is information regarding estimated delivery times for the various shipping methods that we offer. All packages are left without obtaining a signature, although the delivery company's driver may decide not to leave a package if they feel there is a risk it might be stolen.
| Shipping Method |
Time to Ship |
Transit Time |
| USPS First Class Mail |
1 to 3 Business Days |
3 to 5 Days |
- Letter mail class through post office, longest delivery time |
| - Will be delivered on a Saturday if applicable |
| - Only available on orders weighing less than 1/2 pound |
| USPS Standard Priority Mail |
1 to 3 Business Days |
2 to 3 Days |
- Expedited mail class through post office, but no guarantee |
| - Will be delivered on a Saturday if applicable |
| - Best for shipments weighing up to 3 pounds |
| UPS Ground |
1 to 3 Business Days |
3 to 5 Business Days |
- Least expensive service from UPS, longest delivery time, no guarantees (see map below for estimates) |
| - Does not move on weekends, no Saturday deliveries |
| - Best for shipments weighing over 2 pounds |
| UPS 3 Day Select |
Same Day or Next Business Day |
3 Business Days (Guaranteed) |
- Least expensive air express service from UPS with a guaranteed delivery time |
| - Does not move on weekends, no Saturday deliveries |
| - Ships same day on orders placed before noon mountain time, otherwise next business day |
| UPS 2nd Day Air |
Same Day or Next Business Day |
2 Business Days (Guaranteed) |
- Guaranteed 2 day delivery |
| - Does not move on weekends, no Saturday deliveries |
| - Ships same day on orders placed before noon mountain time, otherwise next business day |
| UPS Overnight Saver |
Same Day or Next Business Day |
Next Bus. Day (Guaranteed) |
- Guaranteed next business day delivery |
| - Does not move on weekends, no Saturday deliveries |
| - Ships same day on orders placed before noon mountain time, otherwise next business day |
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| 3. |
Do you ship to other countries, outside the USA? |
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Yes. We ship to many other countries through Global Priority Mail. If your country does not currently accept Global Priority Mail, just send us an email at askdoggymom@sbcglobal.net with your shipping address, and we will quickly get back to you with the international shipping charges via the best possible method. Please send us an email, so we can complete your order. |
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| 4. |
What is your exchange and return policy? |
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100% Angel wants you to be completely satisfied with your purchase. If you are not satisfied, simply return the unused item(s) to us in its original condition within 15 days of receipt for a merchandise exchange or refund. After 15 days, we will not accept any exchanges or refunds. Custom made or personalized items are non-refundable. Customers are responsible for the shipping charges incurred for the return of items. Refunds will only include the sale price of the item(s), but will not include the original shipping cost. |
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| 5. |
How can I get a custom item made? |
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Simply follow the instructions given on the page for the item(s) you are ordering. 100% Angel carries many custom designed and designer gifts, including doggy clothing, neckwear and art. E-mail us with any questions to askdoggymom@sbcglobal.net |
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| 6. |
What credit cards do you accept for payment? |
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100% Angel accepts Visa, MasterCard, American Express, Discover and any debit card with the Visa/MasterCard logo on it. We also use PayPal. All ordering is safe and secure. |
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| 7. |
How does PayPal work? |
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You may use either your existing PayPal account, set up a PayPal account while ordering, or simply use PayPal to pay for your purchase without setting up a PayPal account. If you decide to set up a PayPal account while purchasing, keep in mind that the process is secure, simple and you will never have to set up the account again for future on-line purchases. When you decide to make your purchase through PayPal, the PayPal site will walk you through the process and your options. |
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| 8. |
Do I have to order on-line? |
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Absolutely not. You may also pay with a money order and mail to:
100% Angel
14161 Riverside Drive, Suite 8
Sherman Oaks, CA 91423
Money orders will be processed upon receipt, so that normally adds 2-3 business days to your shipment time. On-line processing is the quickest way to place your order, but we are committed to processing your order as quickly as possible, however you might choose to purchase.
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| 9 |
How do I know what size to order for my pet? |
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Please refer to the sizing charts and guides for the individual items you are ordering. Sizing charts and guides are specific to the product items, especially for those items that are designer or custom made. 100% Angel has supplied the charts for you on the appropriate order pages. All dog clothes are all final sales, no returns or exchanges accepted. 100% Angel is not responsible for you measuring your dog incorrectly. |
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| 10 |
Can I get a catalog mailed to me? |
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Sorry, we currently do not have printed catalogs. We are constantly improving and revising our product line, so a catalog would likely be out-of-date before you would receive it. If you would like to receive any information or print examples of our products, please contact us at 818-789-8479 or send us email at askdoggymom@sbcglobal.net, and we will try to accommodate you, if possible. |
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| 12. |
Does 100% Angel sell wholesale? |
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Currently, no. But for purchases in bulk, please contact us for pricing. |
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| 13. |
Is my privacy protected? |
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100% Angel does not sell or share your information. Your personal information including name, shipping address, phone numbers, email addresses, fax numbers, charge card and banking information will be kept private and secure. |
